Privacy Policy

This Privacy Policy outlines how Grand Mondial Casino (“the Casino”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards the personal information of visitors and users (“you” or “your”) accessing and using our website, services, and associated platforms. This policy applies specifically to residents of New Zealand and is designed to comply with applicable data protection regulations and best practices.

1. Collection of Personal Information

When you register for an account, interact with our website, or use our services, we may collect a range of personal information to fulfill legal obligations and provide you with a secure and functional gaming environment. The types of personal information we may collect include, but are not limited to:

• Full name
• Date of birth
• Residential address
• Email address
• Contact telephone number
• Payment information and transaction history
• Identification documents for verification
• IP address and device information
• Gaming activity and preferences

We may also collect additional information as required by law or as necessary to verify your identity and ensure compliance with responsible gaming and anti-money laundering obligations.

2. Use of Personal Information

Your personal information is collected and processed for the following purposes:

• To create and manage your user account
• To process deposits, withdrawals, and payments
• To verify your identity and age
• To monitor and review gaming activity for responsible gaming and fraud prevention
• To comply with legal and regulatory requirements
• To communicate with you regarding your account, services, and updates
• To provide customer support and resolve queries
• To analyze and improve our website, services, and user experience

We will not use your personal data for purposes other than those stated above without obtaining your explicit consent or unless permitted by law.

3. Disclosure of Personal Information

Grand Mondial Casino may disclose your personal information to the following categories of recipients where necessary and in accordance with legal requirements:

• Authorized employees and service providers who process data on our behalf
• Payment processing companies and financial institutions
• Identity verification and fraud prevention agencies
• Regulatory authorities, law enforcement agencies, and government bodies as required by law
• Corporate affiliates within our group of companies

We ensure that any third parties handling your personal data are obligated to maintain its confidentiality and security, and to use it only for the specified purposes.

4. International Data Transfers

Your personal information may be transferred and processed in jurisdictions outside of New Zealand, including countries within the European Economic Area and Canada, where our servers, affiliates, or service providers may be located. In such cases, we take appropriate measures to ensure your data receives a comparable level of protection as required under New Zealand law, including the implementation of contractual safeguards and security protocols.

5. Data Security

We implement strict security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include but are not limited to encryption technologies, firewalls, secure servers, regular security audits, and restricted employee access. While we strive to safeguard your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it is collected, as well as to comply with our legal, regulatory, and contractual obligations. When your personal data is no longer required, we ensure its secure destruction or anonymization in accordance with applicable legal requirements.

7. Cookies and Tracking Technologies

Grand Mondial Casino uses cookies and similar tracking technologies to enhance your experience, analyze website traffic, and personalize content. Cookies are small data files stored on your device. You may manage or disable cookies through your browser settings, though this may affect the website’s functionality. Further information about our use of cookies is available in our Cookie Policy.

8. Your Rights

As a resident of New Zealand, you have certain rights regarding your personal information, including:

• The right to access and request a copy of your personal data
• The right to request correction of inaccurate or incomplete information
• The right to request deletion or restriction of your data, subject to legal obligations
• The right to object to certain types of processing
• The right to withdraw consent where processing is based on consent

To exercise your rights, please contact our Data Protection Officer using the details provided below. We may require additional information to verify your identity before processing your request.

9. Children’s Privacy

Our website and services are intended for individuals aged 18 years or older. We do not knowingly collect or process personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal, regulatory, or operational requirements. Any updates will be posted on this page with the effective date. We encourage you to review this policy periodically to stay informed of how we handle your personal information.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact our Data Protection Officer at [email protected] or through the contact form available on our website. We are committed to addressing your inquiries in a timely and transparent manner.

This Privacy Policy is effective as of 1 June 2024 and applies to all users residing in New Zealand who access or use the services of Grand Mondial Casino.